Providing High-Quality Inpatient Care as a Key Criterion for Patient Satisfaction

Rustam Albayev 1 * , Abay Baigenzhin 1
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1 Medical Center Hospital of the President’s affairs Administration of the Republic of Kazakhstan, Astana, National Scientific Medical Center, Astana, 010000
* Corresponding Author
J CLIN MED KAZ, Volume 22, Issue 5, pp. 34-37. https://doi.org/10.23950/jcmk/17271
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Author Contributions: Conceptualization, R.A. and A.B; methodology, R.A. and A.B.; validation, R.A. and A.B; formal analysis, R.A; investigation, A.B; resources, A.B; data curation, A.B; writing – original draft preparation, R.A. and A.B.; writing – review and editing, R.A. and A.B.; visualization, R.A. and A.B. All authors have read and agreed to the published version of the manuscript.

ABSTRACT

Abstract. The introduction of innovative therapeutic technologies into the clinical practice of the inpatient service of the multidisciplinary hospital has demonstrated high effectiveness. The analysis presents data on the application of innovative, highly effective medical technologies, such as a Robotic Surgery Center, a hybrid operating room with a biplane angiographic system, and centers for Cardiac Care, Interventional Radiology, Photodynamic Therapy, and Men's Health. The implemented innovative medical technologies showed high clinical efficacy, contributing to an improved quality of inpatient medical services and a higher level of patient satisfaction. A methodology for assessing the quality of treatment has been developed, which constitutes an innovative technology for the expert evaluation of service quality, aimed at the timely detection of deficiencies in service delivery and forming an integrated policy for healthcare quality management.
Objective: To analyze the effectiveness of innovative medical technologies in providing high-quality inpatient care, to assess patient satisfaction, and to develop an expert evaluation process and a policy for service quality management.
Methods. The study utilized data on the implementation and application of innovative medical technologies in the inpatient services of a multi-profile hospital. It included an analysis of their effectiveness in improving the quality of medical care, the development of a service evaluation method and an integrated quality management policy, and an assessment of patient satisfaction with inpatient care.
Results. The use of innovative medical technologies, including a Robotic Surgery Center, a hybrid operating room with a biplane angiographic system, and centers for Cardiac Care, Interventional Radiology, Photodynamic Therapy, and Men's Health, led to shorter hospital stays, improved quality of inpatient medical care, and greater patient satisfaction. To evaluate the quality of treatment and ensure the timely identification and correction of deficiencies, an innovative assessment technology was developed, and an integrated policy for healthcare quality management in a multi-profile hospital setting was proposed.
Conclusion. The innovative medical technologies introduced into the clinical practice of the multi-profile hospital's inpatient services proved to be highly effective, contributing to an expanded range of services, enhanced quality of care, and increased patient satisfaction. To improve the outcomes of inpatient care, a method for expert service evaluation was developed to identify and promptly address deficiencies, along with an integrated policy for healthcare quality management.
Keywords: inpatient services, innovative medical technologies, effectiveness, quality expertise and management, patient satisfaction

CITATION

Albayev R, Baigenzhin A. Providing High-Quality Inpatient Care as a Key Criterion for Patient Satisfaction. J CLIN MED KAZ. 2025;22(5):34-7. https://doi.org/10.23950/jcmk/17271

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